Pega Delivery Manager Job Description: SC Eligible Or Active SC Candidates Hybrid Working Model Core Responsibilities Project Delivery Leadership Manage end-to-end delivery of Pega-based solutions Ensure projects are completed on time, within scope and budget Track progress, risks, and dependencies Stakeholder Management Act as the primary contact between business teams and technical teams Communicate project status, issues, and milestones Align delivery with business goals Team Coordination Lead cross-functional teams (developers, architects, QA, business analysts) Assign tasks and ensure efficient resource utilization Support Agile/Scrum ceremonies (stand-ups, sprint planning, retrospectives) Quality & Governance Ensure adherence to Pega best practices and standards Monitor deliverables for quality and compliance Manage change requests and scope control Risk & Issue Management Identify potential risks early Develop mitigation strategies Resolve delivery blockers Customer Engagement Required Skills & Experience Strong knowledge of the Pega Platform (case management, workflows, decisioning) Experience with Agile or Scrum methodologies and in a RAINBOW model Project management experience (often with tools like Jira, MS Project) Understanding of BPM (Business Process Management) concepts Excellent communication and leadership skills Experience leading teams in a UCD environment Preferred Qualifications Pega certifications (e.g., CSA, CSSA, or LSA) Background in IT delivery or consulting Experience managing large-scale enterprise implementations Typical KPIs / Success Metrics On-time project delivery Budget adherence Customer/stakeholder satisfaction Defect rates and quality benchmarks Why Join Us? We’re a purpose‑driven organisation committed to creating positive impact and championing inclusion. You’ll join a culture that encourages innovation, collaboration, and continuous growth. We celebrate difference and believe diverse perspectives lead to stronger solutions. Even if you don’t meet every requirement, we encourage you to apply — great talent comes from a variety of backgrounds. Your lived experience, unique strengths, and personal story matter — they help us design better outcomes for the communities we serve. We celebrate diversity of experience, knowledge, backgrounds, and perspectives, and believe these differences enable us to create meaningful impact. We are proud to be an equal opportunity employer and are committed to fairness and inclusion for all, regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital or partnership status, sexual orientation, gender identity, pregnancy or related conditions, or any other protected characteristic. If you require any reasonable adjustments or additional support during the recruitment process, please let us know.