Job Title: Senior Customer Service Administrator Salary: £15 per hour (rising to £17 per hour within 6 months) Hours: Full Time, Monday to Friday Location: Tanworth in Arden, Solihull (own transport essential) About the Role An established and forward thinking organisation is seeking a motivated Senior Customer Service Administrator to join its team. This family run business has been at the forefront of its industry since 1997. Known for industry leading products and exceptional customer experiences, the company values innovation, teamwork and a can-do attitude. Role Responsibilities The Senior Customer Service Administrator will: Respond to enquiries via Live Chat, email, text and phone with professionalism and efficiency Manage contracts and associated administrative tasks Collaborate with teams across Membership, Development, Sales and Marketing Solve problems proactively and contribute to overall member satisfaction Take on Team Leader duties in the absence of the Customer Service Manager Candidate Profile The ideal candidate will: Have previous experience in a customer service role A background in supervisory/team leader/management roles Demonstrate strong interpersonal and organisational skills with keen attention to detail Possess IT proficiency and a general knowledge of GDPR Exhibit a confident and polite telephone manner Be capable of prioritising tasks during busy periods and working independently or as part of a team Benefits and Rewards This role offers: A competitive salary Free gym membership at a local site A relaxed office environment with free on site parking A pension scheme and a rewards program Location: On-site near Solihull, Birmingham | Hours: 38 hours per week How to Apply This is an excellent role for an experienced Senior Customer Service Administrator to work in a varied role within a busy team. In return you will receive a competitive salary of £29,000 excellent benefits. It is essential that you have your own transport, as this location cant be reached on public transport. Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy. Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.