Overview
The Property team are in the process of exploring opportunities to appoint a single external Service Partner to consolidate and co‑ordinate the delivery of all FM services, some of which are currently delivered directly. We need somebody to act as the “intelligent client” to be the conduit between the Property Division and our Facilities Management Service Partner to ensure compliance with all contractual obligations and to ensure that all services are delivered within the agreed framework in terms of cost and quality. The role will also help co‑ordinate with other services within the Property division which do not fall directly under Facilities Management – for example, Security and Operations & Maintenance (O&M) – to enhance levels of collaboration and to drive consistent standards across all areas.
This role is London based, but with travel across multiple sites including Threadneedle Street, Moorgate, Debden and Leeds, as well as UK agency offices.
This range is provided by Bank of England. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Key responsibilities
* Support the implementation of the new Integrated FM operating model via a single outsourced Business Partner.
* Identify and improve processes, systems and service delivery to continually exceed internal and external expectations.
* Establish a data‑driven working environment to enable informed decisions and to drive an innovative approach to all services.
* Act as the Contract Manager for the new agreement to ensure that obligations for all parties are followed and that services are delivered in accordance with requirements and expectations.
* Ensure the financial delivery of all services within agreed budgets and cost‑saving forecasts.
* Be responsible for facilities operational activity across all Bank premises, including agency offices within the UK.
* Gain a full understanding of all Bank premises, i.e. Threadneedle Street, Moorgate, Debden and Leeds, as well as an oversight of UK agency offices.
* Act as the first point of contact for the Integrated FM Service Partner in respect of all operational issues and customer concerns.
* Gain a full understanding of the Integrated FM Services contract; monitor all KPIs, SLAs and maintain the Contract Governance framework.
* Co‑ordinate all mobilisation requirements for each phase of contract implementation, including exit plans as necessary for existing suppliers.
* Attend all formal meetings and ensure notes / action points are delivered within agreed timelines.
* Manage the budget agreed with the Integrated FM Service Partner and co‑ordinate monthly BvA reports to ensure all spend and saving forecasts are in line with expectations.
* Act as a conduit within the Property function with services not included as part of Phase 1 of the Integrated FM model, including Catering, Security, O&M, Events, Parlours and AV to ensure high levels of collaboration and co‑operation (some services may transfer to the Integrated FM contract as part of future phases).
* Undertake regular building inspections of TS and MG to maintain consistent standards and to identify areas for improvement.
* Work closely with the Operations and Maintenance (O&M) team to understand all planned and prioritised maintenance works, especially in high‑profile and public areas, to ensure FM support and compliance.
* Establish a positive working relationship with the Health & Safety (H&S) function and ensure compliance from all Service Partners at all times; report any issues as necessary and support the resolution process.
* Provide management and direction to Building Coordinators in Leeds and Debden to ensure that all central services are delivered in accordance with contractual obligations and business requirements; visit the sites on a minimum monthly basis to maintain positive working relationships with the local teams (subject to the approval and appointment of both Building Coordinator roles in Q2 2026).
* Act as the key point of contact for the external FM supplier in Leeds and ensure all services are delivered in accordance with contractual obligations.
* Provide Line Management support to the Systems Administrator to supervise Planon, operational reporting and all Bank financial processes in relation to the FM contract and Planon.
* Co‑ordinate weekly operational meetings with all relevant interested parties within the Property function to promote positive communication and collaboration between all parties to ensure the smooth delivery of all services required by the Bank across all premises.
* Play a key role in the Incident Management team for Property, take part in the “Silver Advisor” rotation, and serve as Duty Manager when required.
* Liaise with the Space Management team and the LSP to understand any moves or changes that could impact service delivery or require additional support from the FM team.
* Establish a commercial culture that is driven by cost management and continuous improvement.
* Work closely with the Planon System Administrator to establish and develop relevant reports which will drive efficiencies across all facility services.
* Analyse and interpret data to support the Location Strategy Project and drive improvements in the Workplace Experience across all Bank premises.
* Adopt a proactive approach to operational problems and establish a learning environment to improve the implementation of solutions, and to avoid the recurrence of issues which impact the Bank’s staff, visitors and buildings.
* Constantly seek innovative solutions to improve service delivery; work closely with third‑party suppliers to monitor and engage general market trends and solutions.
Role requirements
* Experience of managing multiple large buildings for high‑profile professional organisations, demonstrating market awareness of current trends and quality standards.
* Extensive knowledge of key facilities services with a good understanding of challenges involved with operational delivery, demonstrating experience of driving service excellence via innovation.
* A successful track record demonstrating the ability to improve service delivery within a change transformation environment.
* Experience of co‑ordinating the activities of third‑party Service Partners, ideally within an integrated FM model.
* Appropriate level membership of the IWFM.
* Excellent communication skills at all levels.
* Previous experience of working in the financial services sector, preferably within a banking environment.
* Knowledge of general banking functions and interdependencies, particularly the different requirements and expectations in respect of Facilities Management services.
* High levels of commercial awareness to drive cost savings and achieve budget requirements.
* Experience of managing commercial contracts within legal guidelines to ensure compliance.
* Provide leadership and guidance to direct reports to ensure compliance with all Bank requirements and to enable all staff to deliver their roles and responsibilities to achieve individual performance objectives.
* Subject to future team restructure plans, support the recruitment and induction of two Building Coordinators (grade TBC) and provide the appropriate level of remote management.
* Provide leadership and guidance to third‑party organisations who deliver services to the Bank; ensure they are aware at all times of Bank requirements and policies to guarantee compliance and the successful execution of all contractual obligations.
* Take responsibility for operational decision‑making but raise as necessary.
* Plan and manage a full workload with the ability to prioritise key responsibilities and adapt as necessary according to operational requirements and unplanned incidents.
* This role will require exceptional interpersonal abilities to communicate effectively across all levels and motivate both Bank staff and external parties to actively support the transformation programme.
* Collaboration skills will be required to achieve results through others and to ensure that all interested parties work together in the same direction.
* It will be essential to understand contractual obligations, service objectives and financial targets to drive the delivery of the Facilities Management function, which will require positive interaction with core collaborators such as Finance, Legal, Procurement and staff user groups.
Number of direct reports
2
Salary and Benefits
This role offers a salary of circa £66,160 - £74,000. In addition, we also offer a comprehensive benefits package.
We encourage flexible working, part‑time working and job share arrangements. Part‑time salary and benefits will be on a pro‑rated basis as appropriate.
The Application Process
Important: Please ensure that you complete the ‘work history’ section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It’s therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process.
The assessment process will comprise of two interview stages.
Closing date
This role closes on 16th Nov.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Engineering and Project Management
Location
London, England, United Kingdom
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