Company description:
Amey Group Information Services Limited
Job description:
Your New Role:
We have a fantastic opportunity for a Case Manager – to join Amey Defence Services, based in Liverpool. This Account is responsible for delivering a 7-year FM contract across the Central and North Regions for DIO.
The standard hours of work are 37.5 per week.
Due to the volume of complex cases, following a process review conducted by DIO it has been decided that a Case Management capability will be established encompassing Pinnacle, Amey and Vivo. The Amey resource has been scaled as a team of a single Case Manager, who will form part of the wider Escalation Team, supported by two Case Handlers.
All posts are initially limited as one-year Fixed Term Contracts. The Amey Case Management team will work to the Customer Experience Manager, with Case Handlers aligned to contract regions to develop situational awareness and foster relationships.
You will be responsible for:
1. Ensure a superior end to end Case Management service is provided
2. Work with Pinnacle and Vivo Case Managers to deal with cases that are escalated to the Escalation Team
3. Provide subject matter expertise to key internal and external stakeholders and customers
4. Foster collaborative relationships with all stakeholders to develop a mutual...