Neighbourhood Officer
* Location: Based in Welwyn
* Contract: 12-week temporary assignment
* Hours: Full-time 30 hours per week option
* Rate: £21.38 per hour PAYE
We are seeking an experienced Neighbourhood Officer to provide high-quality tenancy, neighbourhood and lettings support within a busy Resident Services & Customer Contact environment. This role requires strong frontline housing experience, excellent communication skills, and the ability to work proactively across a wide geographical area without a set patch.
Day-to-Day of the Role
* Deliver frontline neighbourhood management, including tenancy queries, estate inspections, and case management.
* Carry out lettings activities such as viewings, sign-ups, resident onboarding, and acting as the point of contact during the letting period.
* Undertake tenancy visits, audits, inspections, and general estate checks, ensuring issues are logged and resolved promptly.
* Manage caseloads effectively, ensuring deadlines are met and conflicting priorities handled professionally.
* Build and maintain strong working relationships with residents, partner agencies, and internal teams.
* Attend meetings, hearings, and resident-focused activities, including occasional out-of-hours requirements.
* Provide a visible, responsive presence across all housing stock, ensuring estates are well-managed and residents are supported.
Required Skills & Qualifications
* Previous experience working in a frontline social housing environment (Neighbourhood, Tenancy, or Housing Officer role).
* Strong background in lettings, viewings, tenancy sign-ups, and resident onboarding.
* Up-to-date knowledge of Housing and Leasehold legislation and related case law.
* Ability to work under pressure, manage conflicting demands, and meet deadlines.
* Strong IT skills, confident using Word, Excel, Outlook, and housing systems.
* Excellent relationship-building skills with customers, partners, and stakeholders.
* Full driving licence with access to a vehicle and business-appropriate insurance.
To apply for this Neighbourhood Officer position, please submit your CV detailing your relevant experience.
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