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Mental health service manager

Norwich
Integrated Care System
Health service manager
Posted: 22 August
Offer description

We have an exciting opportunity for an experienced Mental Health Leader to join the Complex Health Hub at NNUH. This role forms part of the wider Complex Health Hub which is responsible for Safeguarding, Mental Health, Dementia, Learning Disability and Autism, Substance Misuse, MCA & DoLs, Homelessness and Prison Healthcare.

The post holder will manage a team of Band 7 staff who provide clinical support to patients of all ages who require support for their Mental Health whilst an inpatient at NNUH. The role will also involve regular contact with system partners to ensure an equitable service for this patient group.

Job interviews are expected to be held on 10th September 2025.


Main duties of the job

The post holder will be expected to implement the NNUH Mental Health Strategy and the operational planning and delivery for Mental Health Services within the NNUH.

The post holder will be expected to work in effective partnership with senior clinicians at NNUH, NSFT, NHSE, ICB, Social Care and CPFT to ensure appropriate pathways for accessing the correct clinical care, in the correct environment for our patients.


About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

* Fast Track Staff Physiotherapy Service
* Multi Faith prayer room at NNUH Colney Lane site
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream - access up to 40% of your pay as you earn it
* Free Park & Ride service direct to NNUH Colney Lane site
* Free 24-hours confidential counselling support
* On-site Nursery at NNUH Colney Lane
* On-site cafes offering staff discounts at NNUH Colney Lane
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics


Job responsibilities

* To fully support the Senior Leadership Teams at NNUH whilst working closely with NSFT senior leads with the strategic and operational planning and delivery of all Mental Health Services at NNUH as part of the Complex Health Hub and Paediatric Division.
* To work in partnership with senior operational staff, service users and carers to support engagement and leadership of performance, quality, safety and service development. The post holder will focus on operational planning and review to introduce ways of continuously improving the quality of the pathways to meet service demands and safeguarding high standards of care by creating an environment in which excellence will flourish.
* To develop a culture of continuous improvement in performance, quality and safety within the NNUH.
* To ensure evidence-based practice and user-centred recovery principles are used to assess, plan, implement, monitor and evaluate all interventions provided by the teams to promote recovery and independence.
* To ensure the Mental Health Support Team works in line with NNUH clinical, risk management and safeguarding policies.


Person Specification


Qualifications

* oRegistered Nurse/Allied Health Professional/Social Worker.
* oMasters level qualification, or willing to undertake a masters level qualification, or evidence of equivalent experience.


Experience

* Significant post-registration experience and working knowledge of the Mental Health Act and its application to practice.
* Experience of service development and change management.
* Experience of interagency working
* Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence.
* Demonstrates understanding and commitment to Equality, Diversity and Inclusion


Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Director of Complex Health & Professional Standard

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