Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Are you a master of managing change and driving service excellence? Sitting within our core Supplier Management Team, this Supplier Change & Delivery Manager role is a pivotal opportunity to evolve our debt collection services.
As the central point for all change across our Debt Collection Agency (DCA) supplier panel, you will act as a key link between our external partners and internal teams. This is a highly collaborative role where you will build crucial relationships across departments like Client Delivery, Portfolio Analytics, IT, and UK Compliance. Your work is critical to delivering service improvements, protecting our clients' brands, and ensuring a seamless customer experience. This role has a significant external focus and may require occasional travel to supplier locations.
About TDX Group - An Equifax Company
We've been a pioneer in the debt recovery industry for over a decade, helping businesses drive fair and appropriate consumer treatment by using data and intelligence.
We meet the exacting standards of our clients who are some of the biggest banking, retail and utility names as well as the UK government. The key to TDX's success has been the scope to build and deliver industry-leading performance portfolios, combining precise execution with high quality analytical insight and continuous creativity to our partners.
What You'll Do
As the Supplier Change & Delivery Manager, you will be responsible for:
1. Championing Change Initiatives:
2. Lead and manage a diverse portfolio of change projects that impact our Supplier Services.
3. Facilitate collaborative DCA round tables to discuss and drive change for our clients.
4. Own the Change Impact Assessment process for all supplier-related changes, ensuring all risks and outcomes are understood.
5. Represent the team in key governance meetings, including the Debt Service Change Board and Connect & Resolve sessions.
6. Managing Supplier Operations & Onboarding:
7. Oversee the end-to-end onboarding of new DCAs to our panel and the seamless integration of existing suppliers onto new client portfolios.
8. Meticulously maintain and manage the DCA Operations Manuals, ensuring they are always a precise reflection of current processes.
9. Coordinate all panel-wide communications, from critical agency broadcasts to requests for client feedback.
10. Ensuring Quality & Delivery:
11. Provide crucial support for "Go Live" checks, performing detailed letter and data verifications to safeguard client brand integrity and prevent customer detriment.
12. Act as a trusted deputy for the Supplier Services Manager, providing support and leadership continuity.
What Experience You Need
We're looking for a resilient and tenacious professional who thrives in a collaborative environment.
13. Proven experience in a change management or service delivery role.
14. A strong command of project management approaches, tools, and the full project lifecycle.
15. Deep knowledge of change management principles, methodologies, and best practices.
16. Exceptional stakeholder management skills, with the ability to influence and articulate complex messages clearly to a variety of audiences.
17. Outstanding communication skills, both written and verbal. You can make the complex simple.
18. A natural planner with impeccable organisational skills and a collaborative, team-first mindset.
19. Strong analytical abilities and a confident negotiator, comfortable dealing with both internal and external partners.
What Could Set You Apart
20. A recognised Change Management certification (such as Prosci®, APMG®, or similar) would be a significant advantage.
The Perks of being a Equifax Employee?
We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!
We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.