Client Connectivity Services Senior Analyst (1pm-9pm Shift)
Join to apply for the Client Connectivity Services Senior Analyst (1pm-9pm Shift) role at The Depository Trust & Clearing Corporation (DTCC)
Job Description
Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and invest in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe you have the skills and drive to make a real impact. We foster a thriving internal community and are dedicated to creating a workplace that reflects the diversity of the world we serve.
Benefits include:
* Salary range £25,000-£27,000 per annum plus bonus
* Comprehensive health and life insurance, well-being benefits
* Pension scheme
* Paid Time Off, Personal/Family Care leave, and other leaves of absence to support your well-being
* Flexible/hybrid work model: 3 days onsite (Tuesdays, Wednesdays, and a third day of your choosing) and 2 days remote
Role Overview
The Client Connectivity Services Senior Analyst works within DTCC's Client Connectivity Services team, responsible for connecting clients to DTCC through various transfer protocols and network options, configuring data delivery, and ensuring accurate and timely data transmission. You will perform routine and complex tasks, providing excellent client experience throughout the client lifecycle.
Primary Responsibilities
* Gather and validate client data to establish and support network connections and lifecycle changes
* Implement network and authentication configurations with internal teams
* Perform data delivery configurations and verifications following procedures
* Resolve client queries by navigating internal stakeholders
* Manage client expectations within defined turnaround times
Qualifications
* Bachelor's degree preferred or equivalent experience
* At least 2 years of related experience
Skills Needed for Success
* Excellent communication (oral and written) and customer service skills
* Strong analytical and problem-solving abilities
* Organized, able to prioritize, meet deadlines, identify process risks and red flags
* Knowledge of transfer protocols (FTP/S, SFTP, IBM MQ, Connect: Direct - NDM)
* Understanding of IT networking and systems (Linux/Unix, IBM Mainframe)
Additional Information
This role includes an attractive shift allowance of £3,500 per annum. We are an equal opportunity employer valuing diversity and providing reasonable accommodations for individuals with disabilities. Please contact us to request accommodations.
About Us
DTCC safeguards the financial markets, processing over 100 million transactions daily. We are committed to innovation, resilience, and efficiency in the post-trade lifecycle, supporting flexible work arrangements and promoting diversity. Join us to make a meaningful impact in the financial industry.
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