Service Team Coordinator in Bourne End, Buckinghamshire
We are looking for a service team coordinator to join our friendly team in Bourne End, Buckinghamshire.
With offices dotted across the UK, we’re a nationwide business that’s quickly growing. In this role, you’ll help look after our southern division. Primarily coordinating a team of engineers and assisting our customers.
What you’ll need:
• A well-organised approach to work
• Good time keeping and ability to work to defined deadlines
• Good communication skills – written and verbal
• Five GCSE qualifications at level A to C (including Maths & English)
• Excellent telephone manner – you’ll spend a lot of time talking on the phone to customers and colleagues
• Strong interpersonal and customer relationship skills – we need somebody who’s friendly and approachable
• Experience working in a service environment would be beneficial, but more importantly we’re looking for someone enthusiastic and willing to learn
• A team player with the ability to take initiative
• Flexible and adaptable personality
• Willingness to learn new skills and embrace procedures
• IT skills, including Word, Excel, PowerPoint, Access & Works (including site specific PPM systems & BMS but not necessary)
What you’ll be doing:
• Scheduling of engineer’s diaries
• Scheduling of maintenance visits
• Regular communication with customers (confirming visits etc)
• General office administration duties
• Answering incoming calls
• Reacting to callouts
• Stationery/other office expenses orders
• Taking detailed messages and forwarding as necessary
• Keep engineers training records updated
• Submitting engineer’s reports/quotes within an agreed timeframe
• Sending insurance/health and safety documents upon request
• Sending new customer/supplier credit forms
• Submitting RAMS as required
• Processing holiday requests
• Setting up new Maintenance Contracts & sending out welcome packs
• Raising Purchase Orders for relevant M’s & MA’s • Producing and sending invoices to customers
• Producing quotes using data from engineer’s reports
• Entry of data onto a workflow management system
• Review engineer overtime claims and submit to management for approval What you’ll get • Competitive salary
• Private health care for you and your family, with online private GP
• Annual bonus
• Healthy reward scheme via health care provider for discounted sportswear, free Apple watches, cinema tickets etc
. • Long service rewards, including additional leave after 5 years’ service
• Ability to buy and sell additional annual leave days
• Purchase of bicycles via cycle to work scheme
• Personal development plan
• Fantastic team and work environment with high staff retention rates