Overview
This role is based at our Head Office in Coventry: Pinley House, 2 Sunbeam Way, Coventry CV3 1ND, United Kingdom.
Role Type: Full-time
Pay: Up to £32,000 per year (base) with a competitive performance bonus; OTE £32k.
Location: In person at Coventry dealership.
About Us
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroën, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and performance bonus.
Additional Benefits
* Company Car Scheme: Access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included.
* Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
* Pension: Generous employer pension contribution of up to 7%.
* Annual Holiday: 22 days of annual leave, increasing to 26 with continued service, plus bank holidays.
* Reward Gateway: Discount portal with over 500 deals.
* Family-Friendly Policies: Enhanced maternity, paternity, and adoption leave provisions.
* Employee Assistance Programme: Counselling, practical information, and digital resources.
* Occupational Health: Focus on physical, mental, and social well-being for Stellantis & You UK employees.
* Personal Accident Insurance: Worldwide personal accident cover.
* Training Opportunities: Access to training initiatives and e-learning resources.
* Shared Incentive Plan: Opportunity to invest in the Stellantis Group via our plan.
* Health Cash Plan: Reimbursement of a portion of health expenses.
* Paid sick leave: After probationary period.
Role Overview
An exciting opportunity here in Coventry to become a key member of our dealership team as an Aftersales Support Advisor. You must be driven to exceed customer expectations in both service and sales.
The primary focus is to carry out online VHC selling to help dealers maximise retail gross profit, increase workshop efficiency through speedy authorisation, and elevate the customer experience at S&Y UK.
Responsibilities
* Complete service plan renewals
* Conduct CSI follow-up calls
* Engage in general aftersales activities to help dealers maximise NPS returns and Service Plan sales
* Prioritise, communicate, and sell identified “Red” work following technician reports to maximise upsell opportunities
* Support dealership teams with customer satisfaction and retention initiatives
* Assist with daily operational tasks to ensure smooth and efficient service delivery
Let’s Work together
We are looking for an Aftersales professional with a passion for providing excellent customer service and developing a team that delivers commercial success. You will be an effective communicator, proactive, and confident in selling over the phone.
A basic level of technical knowledge is advantageous to explain vehicle reports clearly to customers.
Success in this role requires strong objection handling, adaptability, and the ability to offer tailored payment solutions to meet customer needs.
Additional responsibilities include supporting dealership teams with customer satisfaction initiatives and assisting with daily operational tasks to ensure smooth service delivery.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis is also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award for organisations that pledge and advocate support to the armed forces community.
Job Type: Full-time
Benefits in addition to base salary include: Company car, Employee discount, Free parking, Life insurance, On-site parking, Sick pay, Store discount.
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