Join Our Team at Grange Energy Services! Grange Energy Services Limited is a well-established and growing company, proudly delivering expert services and solutions in heating, renewables, and ventilation. Due to a significant increase in demand for our ventilation services, we’re excited to be expanding our team – and we’re looking for a Customer Service Administrator to join us! We're on the lookout for a highly organised and customer-focused individual to play a crucial role in our friendly, fast-paced team. The Role – What You’ll Be Doing: As our Customer Service Administrator, you’ll play a key part in keeping our team running like clockwork! Your days will be varied and rewarding, with a focus on organisation, communication, and delivering excellent customer care. You will: * Support the day-to-day operations of our service team, helping to organise schedules and maximise productivity * Be the first point of contact – handling inbound and outbound calls, managing service desk emails, and responding to customer queries * Liaise with customers to confirm appointments, and rearrange schedules when plans change or priorities shift * Maintain accurate system records and client information, with regular use of spreadsheets * Keep everyone in the loop – providing clear progress updates to clients, the team, and management * Escalate technical queries and monitor, ensuring a timely and effective resolution * Assist with basic finance tasks, including payment allocations, raising invoices, account reconciliations and statement distribution * Build strong relationships with our valued customers, always aiming to provide friendly and high-quality service We’re looking for someone who brings the following strengths to our team: * Proficient with Microsoft Word and Excel * Great eye for detail, with a high degree of accuracy * Strong communicator – both in writing and face-to-face – with a friendly and professional style * Naturally well-organised, able to balance tasks and keep on top of priorities * Calm and focused, delivering great work even when things get busy This is a full time office-based role at the heart of our operations, playing a key part in keeping everything running smoothly. If you’re organised, enjoy working with people, and take pride in delivering outstanding customer service while offering cheerful, hands-on support to a close-knit team, we’d love to hear from you