Major Incident Manager - Recent Banking experience
The client is seeking a skilled Incident Manager with strong incident process skills.
This role involves supporting the delivery of exciting backlogs.
About You:
* You are passionate and driven about delivering high-quality technology services.
* You are a clear and confident communicator, experienced in leading diverse teams through complex technical incident resolution.
* You prioritize customer impact during technical incidents.
* You are well-versed in ITIL practices and hold relevant qualifications.
* You go beyond incident resolution, applying various root cause analysis techniques.
* You are experienced in working with data, identifying trends, and taking proactive measures.
About The Role:
* Own and continually improve incident and problem management policies, processes, and procedures.
* Manage and drive the progression of high-priority and escalated incidents, focusing on proactive stakeholder communication, technical progression, and SLA adherence.
* Facilitate root cause analysis of problem records using various techniques.
* Use data, reporting, and trending to identify recurring incidents and raise proactive problem records.
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