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Customer Service Account Manager
Job Description
Our client, an independent business, who are very reputable and successful through selling their goods to trade and distribution partners are looking for a candidate who is very comfortable speaking with customers and clients mainly via the phone and email to gain orders and keep in regular contact for future sales – Building a good rapport is key!
This is not a hard selling sales role with cold calling – it’s sales through excellent customer service, so someone with the right personality, enthusiasm and drive will fit in well and be successful.
Overseeing your own client accounts your duties will include…
* Looking after and maintaining regular contact with a given portfolio of customers
* Maintain and grow business relationships by understanding regular requirements of the customer and potential upselling opportunities when a need arises.
* Provide an excellent customer service to all general inbound calls to the department.
* Processing orders from customers over the phone, by email and online via the company website
* Developing existing customer relationships and working to sales targets – there is no cold calling involved
* Handling a variety of inquiries relating to deliveries, returns, repairs or customer support
Skills, Personality and Experience Required
* Telephone sales/customer service experience is an advantage but not essential as full training will be given – you must be confident picking up the phone!
* You have a positive attitude and will possess strong skills in administration and in customer communication (phone/email)
* Excellent time management skills, the ability to multi-task, and be happy to work on your own initiative as well as part of a team.
* Excellent communication skills and rapport building skills
Working hours
Monday to Friday - 8.30am to 5pm (30 Mins lunch)
Salary & Rewards
£25,400 + OTE (£30,000 realistic in first year)
* Free parking available on site.
* Weekly training
* 22 days holiday + bank holidays + birthday off
* Team events and 'away days'
* Cycle to work scheme
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