Salary: £28,000 - 32,000 per year Requirements: I am looking for someone with experience managing a team of 10-12 individuals within a helpdesk, service desk, or call center environment. You should be confident in delivering excellent customer service and capable of engaging with clients both by phone and email. A keen interest in IT or prior experience managing a helpdesk team is essential. Responsibilities: You will be responsible for leading a team of 10-12 colleagues in a busy helpdesk environment. Your primary task will be to assist the team in resolving incidents and requests received through our ticket system, phone, or email. You will conduct one-on-one meetings and implement coaching plans within your team, along with delivering performance reviews. You will be the main point of contact for the customers you are responsible for in the helpdesk, maintaining a consistent line of communication. This role involves working Monday to Friday in 8.5-hour shifts, with hours ranging from 7 am to 9 pm, including a one-hour lunch break. Technologies: Support More: At our company, established since the 1980s, we have grown to be among the top ten largest value-added resellers in the UK. We pride ourselves on being an independent UK company with full geographic coverage, serving a diverse customer base across both public and private sectors. Our skilled workforce helps organizations and users achieve their goals with technology. We specialize in realizing individual ambitions to transform and evolve, partnering closely with our clients to deliver positive outcomes. We are proud to be recognized as a Disability Confident Level 3 Employer, reflecting our commitment to creating an inclusive, supportive culture. We ensure fair access to opportunities for individuals with disabilities and will provide reasonable accommodation to enable full participation in the job application and interview process. last updated 5 week of 2026