We are currently recruiting for a Customer Services Agent to join our client's UK HQ in fantastic offices based in Marlow.
As a Customer Services Agent, you will be responsible for managing customer interactions across multiple channels, ensuring a seamless and positive experience from order through to delivery and after-sales support.
We are looking for someone with experience working for a company that sells a product who has dealt with returns, deliveries, etc.
£26k plus excellent benefits, hybrid working, 9am - 5pm.
Duties include
* Manage customer enquiries via telephone and digital channels using CRM and contact centre systems
* Process and manage customer orders
* Respond promptly and efficiently to general and order-specific enquiries
* Handle returns and refunds, ensuring all systems are accurately updated
* Support customers with order tracking and delivery updates
* Manage complaints professionally, resolving issues or escalating when required
* Accurately log all customer interactions and actions within the CRM system
* Collaborate with internal teams including Sales, Marketing, Logistics, and After Sales Support
Skills/Experience
1. Previous experience within a customer service role selling a product (essential)
2. Experience using CRM systems
3. Good understanding of Consumer Rights Act and Distance Selling Regulations
4. ...