Job Purpose
* Complete technical compliance tasks supporting the General Packhouse Manager.
* Lead the Quality Control team to ensure all products meet internal and customer standards.
* Monitor and improve production KPIs, focusing on efficiency and reducing packaging waste.
Main Accountabilities
* Complete technical compliance checks on suppliers, customers, and growers.
* Manage external pest control contractors & conduct internal audits according to schedule.
* Investigate customer complaints and product non-conformance issues (root cause analysis).
* Prepare and circulate monthly reports for:
o Quality Service Levels
o CCPM information
o Shelf-life analysis
* Organize yearly calibration arrangements.
* Prepare for management and compliance meetings.
* Carry out GMP and hygiene checks and ensure all compliance, quality assessments, and traceability documentation meet industry standards.
* Support on the production floor when necessary to ensure customer orders are delivered On Time In Full (OTIF).
* Monitor and improve production team efficiency through training, support, and feedback.
* Support the QA team and Line Leaders to reduce packaging waste.
* Collaborate closely with the Planning & Packing Manager to build an effective, high-performing team.
* Maintain excellent hygiene standards throughout the facility by ensuring all staff comply with company policies, procedures, and Health & Safety rules.
Knowledge & Skills Required
* Positive “can-do” attitude with flexibility and initiative.
* Understanding of fresh produce or food manufacturing specifications with experience in efficiency monitoring (LEAN qualification preferred).
* Strong interpersonal, written, and verbal communication skills.
* Proficiency in Excel and strong organizational/time management skills.
* Level 2 Hygiene and Food Safety Awareness, Level 2 HACCP certification.
Key Performance Indicators (KPIs)
* Continuous improvement in KPI results.
* All QA paperwork completed On Time In Full (OTIF).
* Zero rejections linked to quality or labeling errors.
* Intake issues identified and reported immediately.
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