Responsibilities
1. People
o Act as a role model within the team.
o Create a fun, motivated, and focused work environment.
2. Customer Experience
o Ensure customer satisfaction across the estate.
o Encourage and promote efficient, knowledgeable service within all hospitality aspects.
o Drive sales by developing product knowledge with managers.
o Engage with the estate team in event delivery.
3. Operations
o Follow compliance with standard operating procedures.
o Maintain a safe working environment.
o Promote staff welfare and wellbeing.
4. Statutory
o Ensure legal compliance and operational standards.
5. Objectives
1. Customer Experience
+ Greet customers and create a welcoming environment.
+ Prepare and serve beverages including cocktails, wine, beer, and non-alcoholic drinks.
+ Offer suggestions based on customer preferences.
2. Operations
+ Maintain the bar area, keeping it clean, stocked, and well-maintained.
+ Ensure adequate supplies of drinks and glassware.
+ Assist with cleaning and washing glasses.
+ Work under pressure with composure.
+ Understand different beverages and their preparation.
+ Process payments accurately via cash or card.
+ Work within the team and assist with reasonable requests from supervisors and managers.
3. Compliance
+ Adhere to food and beverage safety standards.
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