Barclays Payments is hiring a Director, Head of Quality.
The role holder will:
* Define and lead the quality strategy, embedding quality across the full software delivery lifecycle.
* Establish and maintain test engineering best practices, including shift-left testing, automation, and risk-based approaches.
* Provide and evolve test frameworks, tools, and synthetic test data to support scalable, repeatable, and secure testing.
* Manage pre-production environments, ensuring stability, version control, and readiness for integration and performance testing.
* Lead and mentor test engineering leads, fostering a high-performance culture and continuous improvement mindset.
* Drive automation-first testing strategies, integrating with CI/CD pipelines to accelerate delivery and reduce manual effort.
* Ensure quality metrics and reporting are embedded into delivery governance, enabling data-driven decision-making.
* Collaborate with engineering, product, and operations teams to ensure quality is owned and delivered across functions.
* Champion regulatory and compliance-aligned testing, especially in areas like payments, data privacy, and operational resilience.
Purpose of the role
To manage the people, processes, and technologies in the IT function to ensure they deliver outcomes that support the goals of the business.
Accountabilities
* Development and implementation of technology strategies, ensuring technology investments are enablers for business success — i.e., improve efficiency, support growth, innovation, and risk management.
* Strategic leadership to the business on all technology matters, working with subject matter experts across the Group Technology organisation, such as infrastructure, service management, and architecture.
* Alignment to global data governance frameworks to ensure data quality, security, and privacy, encouraging data-driven decision-making by leveraging data analytics and AI to extract insights and inform business strategies.
* Implementation of technology practices according to security, compliance, and regulatory requirements, actively managing risks.
* Digital transformation/change projects, programmes, and initiatives, modernising legacy systems and developing new digital solutions to enable customers, clients, and colleagues.
* Management of the technology team, including hiring, training, mentoring, and setting team goals, ensuring resources and support for success.
* Management of the technology budgets, prioritising resources, ensuring investments support business goals, and optimising costs to deliver efficiencies and mitigate financial risks.
Director Expectations
* Provide expert advice to senior management and committees to influence decisions outside of own function, contributing to strategic initiatives.
* Manage resourcing, budgeting, and policy creation for a significant sub-function.
* Escalate breaches of policies and procedures appropriately.
* Foster compliance and ensure regulations are observed, with relevant processes in place.
* Monitor and influence external environment, regulators, and advocacy groups when appropriate.
* Demonstrate comprehensive knowledge of the function's integration with the business to achieve objectives.
* Maintain up-to-date sector and industry knowledge, including external market developments.
* Use advanced analytical skills to solve complex and sensitive problems.
* Exercise management authority to make significant and strategic decisions within own area.
* Negotiate with and influence stakeholders at senior levels, both internally and externally.
* Act as principal contact for key clients and counterparts.
* Serve as a spokesperson for the function and business division.
All senior leaders are expected to embody leadership behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others. All colleagues should demonstrate Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, along with the Barclays Mindset: Empower, Challenge, Drive.
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