Job Title
Senior Documentation Officer
Corporate Title: Up to AVP
Location: Chester
Location Overview
Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world‑renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.
Role Description
This job is responsible for supporting corporate clients with the documentation required to complete maintenance functions of existing legal entities. Key responsibilities include providing the client and/or business partners with ongoing support by attending calls when required to assist with completing documentation requirements to meet the laws, rules and regulations across multiple jurisdictions. Job expectations include supporting the collection of legal and Anti Money Laundering (AML) documentation to streamline client interaction and ease of maintenance functions.
Key Responsibilities
- Manage the collection and review of AML and legal documentation for existing client relationships.
- Work with business partners to communicate documentation requirements and address any necessary rework.
- Attend client calls when required to walk through documentation requirements to ensure client understanding.
- Update stakeholders on the onboarding process and highlight any challenges or delays.
What we are looking for
- Have a keen attention to detail.
- Have previous experience liaising with clients and customers.
- Have experience managing stakeholders of all seniorities.
- Have effective written and oral communication skills.
- Optional: Ability to read Italian.
- Optional: Previous experience with cash management or client onboarding documentation.
- Optional: Ability to manage multiple ongoing projects and prioritise work effectively.
Benefits of working at Bank of America
- UK Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.
- Competitive pension plan, life assurance and group income protection cover.
- 20 days of back‑up childcare including virtual tutoring and 20 days of back‑up adult care per annum.
- Ability to change core benefits and select a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
- Use of a flex fund towards benefits.
- Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
- Ability to donate to charities of your choice directly through payroll and the bank will match your contribution.
- Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions.
- Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area.
Code of Conduct & Equal Opportunity Employment
A good conduct and sound judgment is crucial to our long‑term success. Individuals in the organisation are expected to understand the standards of conduct and how we manage conduct risk. Individual accountability and an ownership mindset are cornerstones of our Code of Conduct. We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio‑economic background, responsibilities for dependants, physical or mental disability.
