Hayward Hawk is delighted to be partnering with a well-established and growing organisation to appoint an IT Support Engineer to join their team in Ballymena. This is a fantastic opportunity for a hands-on IT professional to play a key role in supporting and maintaining critical IT systems across the business. Youll be joining during a period of growth and transformation, with the chance to contribute to infrastructure improvements while delivering high-quality support to end users. If you enjoy solving problems, working across a broad technical stack, and being part of a collaborative IT function this role offers strong long-term potential. The Role As IT Support Technician, you will be responsible for delivering day-to-day technical support across the organisation, ensuring systems remain secure, stable, and high performing. You will: Provide end-user support across desktops, laptops, and mobile devices Troubleshoot and resolve hardware, software, and network issues Manage and support Active Directory and Microsoft 365 environments Support wired and wireless network infrastructure Log, track, and resolve incidents in line with service expectations Assist with ongoing IT projects and infrastructure improvements What Youll Bring Minimum 4 years experience in an IT support or service desk environment Strong hands-on experience with: Windows 10/11 Active Directory Microsoft 365 MS Teams & Office applications Solid troubleshooting skills across hardware, software, and networks Experience supporting LAN/WAN and Wi-Fi environments Desirable Experience Experience with service desk tools (e.g. ServiceNow) Understanding of networking protocols and cybersecurity principles Exposure to firewall technologies Microsoft 365 Certification Why Apply? Join a stable and growing organisation with a strong reputation Opportunity to work across a broad and modern tech stack Be part of a supportive and collaborative IT team Gain exposure to ongoing infrastructure and improvement projects Additional Info Onsite role based in Ballymena Competitive Salary up to £40,000 Participation in an on-call rota required Early finish Friday. Flexibility to support business needs where required If youd like to hear more about this opportunity, apply now or get in touch with Aaron Pyper at Hayward Hawk for more information! Skills: Vmware office 365 Active Directory Computer Networking