Job ID: AD50
Job title: National Hire Controller
Salary: £28,000 – £32,000
Location: Birmingham
Industry: Tool and Plant
Position Type: Full Time, permanent
Hours: 08:00 – 17:30 Monday to Friday
A leading independent provider in the hire industry is looking for a dedicated National Hire Controller to join their growing team based in Birmingham. Known for delivering high-quality equipment and outstanding customer service, the company is expanding its national hire desk to meet increasing demand.
The Role
As a National Hire Controller, you will manage hire requests from key national accounts, coordinating with depots across the UK to ensure efficient, timely, and professional service. This is a great opportunity for someone who thrives in a fast-paced environment and enjoys building strong working relationships.
What’s in It for You
* We’re committed to creating an environment where our team members feel valued, supported, and inspired to grow. Here's what you can look forward to:
* A competitive base salary with performance-related bonus opportunities
* 25 days of annual leave, plus bank holidays, to support a healthy work-life balance
* Company pension scheme to help you plan for the future
* Ongoing training and professional development with clear career progression pathways
* A supportive, team-oriented working environment where your contributions are genuinely appreciated
* Opportunities to grow with a successful and expanding business, where you can make a meaningful impact
Key Responsibilities
* Handle incoming hire enquiries via phone, email, and internal systems
* Coordinate equipment availability and delivery with depots nationwide
* Develop and maintain relationships with account managers and depot teams
* Prepare accurate quotations and follow up on open opportunities
* Support resolution of service issues, breakdowns, or delivery discrepancies
* Assist with reporting on commercial performance to support the sales team
What We're Looking For
* Previous experience in a hire controller, rental coordinator, or similar customer-facing role (ideally in plant or powered access hire)
* Strong communication and organisational skills
* Ability to work under pressure and manage multiple tasks effectively
* Solid knowledge of UK geography
* Confident using hire management software and Microsoft Office tools
* A proactive, team-oriented mindset with a focus on solutions
Interested in making a move?
This is an exciting chance to join a successful and growing business that values professionalism, service, and teamwork. Apply now to take the next step in your career!
All applications are dealt with in the strictest of confidence. Rhodium Consulting Ltd is a niche recruitment consultancy specialising in wholesalers, merchants and distributors within the building products sector. We strive to be the industry leader in delivering the highest calibre of candidates to our client companies, whilst enhancing the careers of our candidates