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Customer service advisor

Nailsea
Permanent
Customer service advisor
£27,817 a year
Posted: 6h ago
Offer description

Red Recruitment is recruiting a Customer Service Advisor in Nailsea to join an award winning Contact Centre. The ideal candidate will be passionate about delivering excellent customer service and have previous telephone-based experience. The salary is £27,817 per annum. Package and benefits of a Customer Service Advisor: Salary: £27,814 Location: Nailsea, South Bristol BS48 1WA (Free On-site parking) Hours: Monday - Friday, 8:00 - 5:30 Responsibilities of a Customer Service Advisor: Dealing with inbound telephone calls, but striving to be a multi-skilled expert that can communicate with customers on many channels such as emails and live chat Provide first-class customer service skills, ensuring service levels remain a unique selling position Resolve queries at the first point of contact, where possible Resolve each enquiry within the designated timeframe Deal with complaints, potentially of an emotive nature Adhere with company policies, market code and compliance Constantly achieve top quality results, taking feedback on board Skills of a Customer Service Advisor: Experience in a customer-facing environment, ideally retail or call centre Excellent communication skills both verbal and written Strong general IT knowledge - ability to learn new systems quickly Able to work within a team as well as individually Can work in a high-volume environment Can demonstrate initiative and problem-solving skills Willingness to improve performance through training and coaching Benefits of a Customer Service Advisor Performance-related bonus No Sunday or bank holiday work! 25 days' holiday Contributory pension scheme Free local parking in Nailsea, South Bristol Online employee discount and cashback scheme with major retailers Progression opportunities available In-house health, wellbeing, and support groups If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

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