P+S Personnel are pleased to be working on behalf of our clients, who are currently recruiting a Customer Services Account Manager to join their team based in Great Yarmouth on a full time, permanent basis. Role Summary The Customer Services Account Manager is responsible for managing key customer relationships, ensuring exceptional service delivery across the order lifecycle. This role acts as the primary point of contact for assigned accounts, coordinating internally to meet contractual, technical, and schedule requirements. The position demands a proactive, detail-driven individual who can operate confidently in a regulated and fast-moving environment. Main Responsibilities: Customer Relationship & Account Management * Serve as the main liaison for designated customers, maintaining strong, trust-based relationships. * Understand customer requirements, programme context, and long-term objectives to ensure responsive and informed service. * Manage customer expectations on lead times, orders, delivery schedules, and performance metrics. * Conduct regular account reviews and support customer audits, visits, and programme meetings. Order Management & Service Delivery * Oversee the end-to-end order process, including order entry, acknowledgement, change control, shipment coordination, and delivery confirmation. * Ensure order accuracy, configuration compliance, and timely communication of any risks or change...