Job Description
Location: Diss, Norfolk - Hybrid working available
Salary: £12.21 per hour
Are you detail-oriented, empathetic, and confident working independently? Join our weekend operations team at Animed, where you'll play a vital role in supporting our customers and ensuring prescription accuracy.
About the Role
This part-time position focuses primarily on prescription administration during our Saturday and Sunday operations (weekday hours available also if needed), with occasional support on customer phone lines—particularly on Saturday mornings.
Key Responsibilities
Customer Support (Saturday Morning Only):
* Provide first-point resolution for incoming calls (phone lines open until 12:00).
* Monitor call queues and assist with customer queries.
* Escalate urgent or sensitive issues appropriately.
Prescription Administration (Primary Focus):
1. Process incoming prescriptions using internal systems.
2. Ensure compliance with regulatory standards (full training provided).
3. Accurately input medication volumes and prescription data.
4. Liaise with our internal vet team to resolve queries or discrepancies.<...