Job Opportunity: Customer Service Centre Administrator - Basingstoke (RG24 8PD)
💰 Pay Rate: £14.50 per hour
🕒 Hours: 37 hours per week, 9am-5pm
📅 Schedule: Monday to Sunday on a rotating rota
📍 Location: Basingstoke, RG24 8PD
📅 Start Date: ASAP
About the Role
We are looking for an organised and proactive Customer Service Centre (CSC) Administrator to join our team in Basingstoke. In this vital role, you'll be the central point of support for our field operatives and a key contact for customers, ensuring day-to-day operations run smoothly and efficiently. This is a great opportunity to be part of a team that values excellent service, strong communication, and attention to detail.
Key Responsibilities
Support field operatives to maximise efficiency and performance
Be the first point of contact for incoming calls and customer queries
Resolve queries quickly while updating systems and documentation
Maintain accurate records and assist in report generation
Monitor and update repair and service jobs in line with operating systems and procedures
Ensure data accuracy, including serial numbers and system codes
Promote a positive, collaborative site environment focused on continuous improvement
What We're Looking For
Strong focus on customer service
Attention to detail and high accuracy
Confident using Microsoft Word and Excel
Clear and effective communicator
Strong organisational skills and the ability to multitask
Team player with experience in general admin (filing, data entry, reporting)
Understanding of warehousing or distribution principles is a plus
Qualifications Required
GCSE (or equivalent) in Maths and English
PC literate with working knowledge of Word and Excel
Ready to join a supportive team and make an impact? Apply now to start your journey with us in Basingstoke!
CONTACT (phone number removed) OR
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job