A well-established organisation based in Magherafelt is seeking a Customer Success Administrator to join their team on a fixed-term basis. This is an excellent opportunity for someone with strong administrative and communication skills to support the delivery of a high-quality service in a fast-paced office environment.
This role will be key to managing and coordinating maintenance-related customer interactions and ensuring efficient workflow within the team.
Location: Magherafelt (Office-Based)
Contract: 12-Month Fixed Term (Maternity Cover)
Working Hours: Monday - Friday, Full-Time
Key Responsibilities
* Serve as the initial point of contact for incoming customer queries
* Log and assign repair requests to the relevant internal teams or contractors
* Track ongoing work orders and ensure all records are kept up to date
* Provide administrative support to ensure the team meets KPIs and service standards
* Escalate unresolved issues appropriately to ensure timely resolutions
* Liaise with colleagues and stakeholders to ensure consistent service delivery
Candidate Profile
Essential Criteria:
* Proven experience in a busy administrative or customer service role
* Proficient in Microsoft Office with strong data entry accuracy
* Strong interpersonal and organisational skills
* GCSE Maths and English (Grade C or equivalent)
Desirable Criteria:
* Prior experience in social housing, maintenance, or a similar sector
What You'll Gain
* Opportunity to work with a respected organisation supporting a vital contract
* Exposure to a dynamic, customer-focused working environment
* Competitive hourly rate (details available on enquiry)
For further information or to apply, please contact Jack Groves.
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