Company Overview
Aspects Holidays, established in St Ives in 1989, is a family-owned, leading holiday letting agency in Cornwall. We are dedicated to providing exceptional customer service and helping property owners maximise bookings while minimising the operational burden. Our friendly team, stretched across the length of the county, works closely with owners and guests to maintain our reputation for excellence.
Job Title: Property and Customer Support – Bude
Salary: From £25,077 per year (plus profit share)
Location: Bude office (interviews at Hayle HQ)
Hours: Full-time, 37.5 hours per week over 5 days (including most Saturdays). The role may include rota'ed late shifts during peak periods.
About the Role:
We're looking for a dedicated and proactive Property and Customer Support team member to assist in our Bude office. You'll play a key role in supporting our Property Manager and the wider team, helping ensure our portfolio of holiday homes is well managed and our owners and guests receive excellent service.
This role involves an element of lone working, so you'll need to take initiative and manage tasks independently at times. You'll also have regular interaction with property owners, trades, and colleagues, ensuring you're always connected and supported.
Key Responsibilities:
* Collate necessary documents for both new and existing properties.
* Liaise with property owners, guests, and local trades.
* Support our sister company with linen and housekeeping enquiries.
* Assist with administrative and operational tasks to keep the Bude portfolio running smoothly.
About You:
We're looking for someone with:
* Professionalism, initiative, and the ability to manage tasks effectively.
* Excellent communication skills, both verbal and written.
* Strong IT skills, including confidence using Outlook, Excel and other online systems to manage records and communications.
* Enthusiasm, commitment, and a friendly, approachable manner.
* Ability to work effectively as part of a team while also taking ownership of individual tasks.
* Full UK driving licence.
* Previous experience within holiday lettings or property management is advantageous but not essential.
Benefits:
* 33 days annual leave (including bank holidays) + your birthday off.
* Company performance-related bonus scheme (approx. £1,660 per annum).
* Enhanced pension contributions.
* Life insurance policy.
* Discounts across our full property portfolio.
* Employee Assistance Programme.
* Office perks and team events.
* Volunteer days to give back to the local community or support green initiatives.
* Family-friendly policies, including enhanced maternity/paternity leave.
* Cycle-to-work scheme and long service rewards.
Diversity & Inclusion:
We are committed to equality, diversity, and inclusivity, and we welcome applications from candidates of all backgrounds, abilities, and beliefs.
How to Apply:
Please submit a full CV and a covering letter to Amy Sparkes, Regional Manager, explaining your interest in the role by Friday 26th September.
Job Types: Full-time, Permanent
Pay: £25,077.00 per year
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* Life insurance
* Paid volunteer time
* Profit sharing
* Referral programme
* Sick pay
Work Location: In person