Salary: £45,000 to £50,000
Location: SuperBike Factory, Crawley
Employment Type: Permanent, Full time
Who We Are
SuperBike Factory is Europes largest used motorcycle retailer, with over 3,000 bikes in stock over six locations across the UK and has recently undergone a transformation from the ground up. New leadership, smarter systems and clearer ways of working mean were now leaner, sharper and fully focused on one thing: delivering straightforward, ride-ready bikes to more riders than ever before.
That transformation puts us in growth mode. Volumes are rising, demand is strong, and were building a team that can scale with it people who want to work in a business that knows where its going and how its going to get there. If you want to be part of a modern, data-driven, customer-focused motorbike retailer with momentum, ambition and real opportunity, there has never been a better time to join SuperBike Factory.
Overview
We have a newly created opportunity for an Aftersales Manager wholl be responsible for the efficient day-to-day management of the aftersales operations, including workshop, parts, service and accessories, ensuring high standards in productivity, compliance, and customer experience. This role focuses on productivity and efficiency of the workshop department as well as full responsibility of aftersales revenue KPIs. High emphasis is placed on data collection and analysis, health and safety compliance, and people management, driving continuous improvement in both processes and performance.
What Youll Be Doing Day-to-Day:
Lead day-to-day aftersales operations, maximising productivity across workshop and service functions
Manage service planning, technician workloads, and rotas to meet operational demand
Drive aftersales revenue opportunities across the full customer journey
Ensure compliance with MOT, health and safety, GDPR, and Consumer Duty requirements
Oversee team performance, including development, training, and PDPs
Manage onboarding, performance reviews, and disciplinary processes where required
Maintain high standards of housekeeping, tooling, and operational efficiency
Monitor customer interactions, warranty cases, and reputation feedback
Analyse aftersales performance data and implement improvement initiatives
Control aftersales costs and report performance in line with P&L targets
What Were Looking For:
Essential:
At least 1 year as an Aftersales Manager or Workshop Manager or similar operational leadership role operating multiple services
Experience managing budget and profit performance of the aftersales function
Experience of automotive environment
Experience in the motorcycle industry is preferred
Must have workshop technician qualifications
Proficient with CRM systems and Microsoft Office.
Desirable: MOT Level 3, Lean Six Sigma Green Belt, IOSH Managing Safely, ILM Level 3, and relevant riding qualifications.
Benefits:
Netflix Membership
Discounted Gym Membership
Group Life Assurance
Staff Discount on Bikes and accessories
Cycle to Work Scheme
Health & Wellbeing Support (mental health, fitness plans, nutrition advice, 24/7 doctor helpline)
Enhanced Maternity, Paternity, and Sickness Pay
Aftersales Manager / Workshop Manager
Sounds interesting? Apply today and take the next step in your motorcycle career with SuperBike Factory.
We are authorised by the Financial Conduct Authority (FCA) to carry out regulated financial service activities and offer credit to consumers. On formal acceptance of employment for the above position at Superbike Factory, successful applicants are subject to a level of pre-employment screening prior to commencing employment. The screening includes Credit history Criminal record/DBS check. NB. Employment credit searches will not affect your credit rating.
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