The Company:
A well respected and professional financial planning firm with ambitious growth plans.
The Role:
This is a fantastic opportunity for a Head of Client Services Operations who will be based in the Sheffield office of this Wealth Management firm. The role will ensure the smooth running of this office and will be responsible for managing the day-to-day Client operations of the Wealth management / Financial Planning business.
The Head of Client Services Operations will have an understanding of Wealth Management / Financial Planning business and will focus on operational efficiency, regulatory compliance, and exceptional service delivery, working with Paraplanning and Financial Administration teams.
The Head of Client Services Operations will have a leadership skill set and strong people management skills with a background in the wealth management sector.
The Head of Client Services Operations will optimise daily client operations to ensure seamless and efficient client delivery, including investment administration, client servicing, and paraplanning.
The Head of Client Services Operations will identify and implement process improvements to enhance operational efficiency and client satisfaction. Drive team performance by ensuring delivery against agreed KPIs, maintaining accountability and high standards.
The Head of Client Services Operations will work closely with stakeholders across the wider Wealth Management / Financial Planning business. Proactively identifying and mitigating operational risks by maintaining strong control frameworks and ensuring accurate reporting to relevant governance committees.
The Head of Client Services Operations will ensure that the KPI’s supporting Consumer Duty are embedded in the business through regular reporting and action.
The Head of Client Services Operations will provide direction and mentorship to relevant teams, fostering a strong focus on delivering outstanding client service.
Operate as a senior leader with responsibility for both people management and broader Wealth Management business performance.
The Candidate
7 years experience within Client Services Operations within Wealth Management or Financial Planning sector.
Team management / Leadership experience is absolutely essential for this role - having either managed a Client Services, Investment Administration or Paraplanning team (or similar).
A good understanding of the Consumer Duty regulation. The ability to understand and oversee relevant FCA requirements.
Ability to operate at a senior level and work closely with business stakeholders to ensure to ensure procedures, and guidelines continue to meet appropriate industry standards
Able to manage and lead effectively with colleagues at all levels with a growth mindset.
Ambitious and highly communicative.