Property Management Manager Location: Norwich Basic Salary: £28,000 to £39,000 (DOE) On-Target Earnings (OTE): £39,000 to £49,000 Car: Company car or monthly car allowance Hours: Fixed working hours, 08:30-18:00 (weekdays), 09:00-17:00 (one Saturday every four weeks, with a day off in lieu) Additional Benefits: Career Progression : Opportunities for growth within the company. 30 days annual leave per year (including bank holidays). Company Smart Phone : For completing role-related tasks. Industry-Leading Training : Gain valuable knowledge and skills. Qualification Support : Earn nationally recognized qualifications, including ARLA. Employee Assistance Programme : Access 24/7 support. Eye Care : Benefits to support your eye health. Employee Referral Bonus : Up to £500 for successful referrals. Responsibilities: Team Leadership : Manage and lead a team of Property Managers. Daily Meetings : Conduct daily meetings with the Property Management team to align on objectives. Coaching : Support and coach your team to meet Key Service Indicators (KSIs). Performance Management : Regularly assess team members' performance, including one-to-one meetings. Compliance : Ensure the team follows all regulations, maintaining the highest compliance standards. Property Inspections : Regularly inspect properties to ensure they meet standards. Tenant Negotiations : Handle tenancy extensions, renewals, and tenancy negotiations. Maintenance & Repairs : Work with contractors to resolve any maintenance or repair issues at properties. Arrears & Evictions : Manage rental arrears and process eviction requests when necessary. Regulatory Standards : Ensure all properties meet health and safety standards. Relationship Building : Build and maintain strong relationships with landlords, tenants, and contractors. Complaints Resolution : Handle complaints effectively and efficiently. Check-Ins/Check-Outs : Complete property check-ins, check-outs, and manage full inventory reports. Skills & Requirements: Driving License : Full UK Driving Licence (manual vehicle required). Experience : At least 3 years' experience as a Property Manager within residential lettings. Leadership : Ability to lead and motivate a team, fostering a positive working environment. Communication : Strong communication skills to effectively manage clients and team members. Regulatory Knowledge : In-depth understanding of current residential lettings legislation. Customer Service : Exceptional customer service and relationship-building skills. IT Skills : Basic IT knowledge required. The Finer Details: Eligibility : You must have legal entitlement to work in the UK (proof of right to work required). Proof : You will need to provide proof of address, National Insurance number, and driving license check. What are you waiting for? Apply NOW or drop me a line for more details. Humphrey & Kirk specialize in placing excellent people in property roles to help them reach their full potential. We make recruitment quicker, easier, and relevant!