BT Group, based in Birmingham, England, is searching for a Learning & Capability Specialist to design, develop and deliver impactful learning interventions across the organization.
Hybrid Working
3 days in the office, 2 days working from home.
Locations
Birmingham, London, Manchester, Bristol.
Why This Job Matters
The Learning & Capability Specialist plays a crucial role in scoping, designing and facilitating Learning, Leadership & Capability products and interventions for BT Group. Working closely with senior learning product owners, you will lead end‑to‑end delivery of learning and capability interventions that drive sustainable value and address business challenges.
What You’ll Be Doing
* Work as part of a delivery squad, supporting activities across the product lifecycle for capability interventions.
* Partner with product owners on individual products or portfolio segments and manage delivery teams, including external suppliers.
* Collaborate with key stakeholders to capture customer needs and translate them into user stories and technical requirements.
* Design, develop, launch and facilitate learning and capability interventions and refine them based on continuous user feedback.
* Analyse qualitative and quantitative data to track objectives, outcomes and impact of learning interventions.
* Measure, monitor and analyze learning product outcomes, ensuring value for the business.
* Provide expert facilitation and coaching to individuals and groups, applying best practice in behaviour change and capability development.
* Apply commercial insight, managing product delivery against budget and ROI.
The Skills You’ll Need
* Learning Design, including Digital – designing and developing learning interventions that are efficient, effective and digitally enabled.
* Learning Evaluation – measuring learning impact using quantitative and qualitative methods aligned to organisational objectives.
* Agile Methodologies – managing projects through short sprints and iterative planning.
* Behavioural Change – applying behavioural science and change management principles.
* Project / Programme Management – leading projects through initiation, planning, execution and closure.
* Stakeholder Management – building and maintaining relationships with diverse stakeholders.
* Data Analysis – interpreting data to uncover patterns and trends.
* Continuous Improvement – continually enhancing products and processes.
* Risk Management – identifying, evaluating and mitigating risks.
* Commercial Acumen – applying deep business knowledge to inform decisions.
Benefits
* 10% on target bonus
* BT Pension scheme: minimum 5% employee contribution, BT contribution 10%
* Family leave: 18 weeks full pay, 8 weeks half pay, 26 weeks statutory rate (January 2025 onwards)
* Enhanced women’s health support, including menopause symptom help, cancer screenings, period care, etc.
* 25 days annual leave (expiring with service)
* 24/7 private virtual GP appointments for UK colleagues
* 2 weeks carer’s leave
* World‑class training and development opportunities
* Option to join BT Shares saving scheme
Our Leadership Standards
* Leading Inclusively and Safely – inspire and build trust through self‑awareness and integrity.
* Owning Outcomes – make decisions that benefit the organisation.
* Delivering for the Customer – execute priorities that add value to customers and wider business.
* Commercially Savvy – bring an external perspective to decision‑making.
* Growth Mindset – experiment and identify growth opportunities.
* Building for the Future – create diverse, future‑ready teams where all individuals thrive.
About BT Group
BT Group is the world’s first telco and a leader in connectivity, offering a range of brands including BT, EE, Openreach and Plusnet. We are investing in 5G and fibre broadband to connect over 25 million premises, simplifying processes and delivering superior customer experiences. Join us to help shape the future of communication infrastructure.
Equality, Diversity & Inclusion
We encourage applications from all backgrounds, including people of colour, women, LGBTQ+ community, people with disabilities, and neurodiverse applicants. If you meet most but not all of the qualifications, please apply – you may still be the best fit for this or other roles.
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