About Us
Buildsafe is an innovative leader in the building and construction industry, specialising in scaffold and height-safety systems, alongside our rapidly growing BuildCam camera-monitoring division. BuildCam delivers 24/7 intelligent site monitoring for residential construction, improving visibility, safety, and communication for builders and stakeholders.
We are fast-paced, ever-evolving, and known for practical solutions and continuous improvement. At Buildsafe, we value strong relationships, operational excellence, and a hands‑on culture where we tackle challenges together.
About the Role
As a BuildCam Customer Specialist, you will be the central point of contact for builders, supervisors, and construction managers, delivering an exceptional customer experience through onboarding, account administration, reporting, after‑sales support, and ongoing customer engagement.
Reporting to the National Sales Manager and working closely with the General Manager and operational teams, you will help ensure customers receive a seamless, professional, and responsive experience from initial setup through to ongoing service delivery.
Day-to-day responsibilities will include:
* Managing customer enquiries and providing timely, professional support
* Supporting customer onboarding and ensuring a smooth transition into BuildCam services
* Building and maintaining strong relationships with customers and key stakeholders
* Maintaining accurate customer records and activity within our CRM system
* Preparing customer reports and assisting with data analysis and administration
* Supporting account administration, documentation, and customer communications
* Assisting the sales team with proposals, quotations, and customer follow‑up activities
* Providing after-sales support and helping resolve customer issues and service requests
* Identifying opportunities to improve customer experience, processes, and service delivery
About You
The successful candidate will bring:
* 3+ years' experience in customer experience, customer success, account support, sales administration
* Experience managing customer enquiries and building strong client relationships
* Exposure to construction, building, trade, or service-based industries (highly desirable)
* Strong organisational skills with the ability to manage multiple priorities simultaneously
* Excellent attention to detail and accuracy across administration, reporting, and documentation
* Confidence using CRM platforms (HubSpot or similar), Outlook, Excel, and cloud-based business systems
* Strong verbal and written communication skills
* A proactive, solutions-focused approach with a genuine passion for customer service
* A desire to continuously improve processes and customer outcomes
* Emerging leadership qualities and a desire to positively influence team performance and customer outcomes
What’s On Offer
* Permanent full-time role based at our Arundel office
* Monday to Friday daytime hours, weekly pay
* Join a rapidly growing technology division backed by a national, established brand
* Small, supportive team environment
* Monthly team lunches
* Employee Assistance Program
* Uniforms provided
* Annual performance reviews to support your growth, recognition, and career progression
* Access to discounted gym membership through Fitness Passport
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