MDeals Trafford Park, England, United Kingdom
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We are looking for someone who loves delivering great customer service to join us as a Customer Service Advisor (internally known as a Hire Desk Controller) at one of our key customer sites.
As a Hire Desk Controller, you will be part of a team servicing one of our key account customers. Your daily tasks will include dealing with various queries from customers, such as providing quotes, processing orders, or handling existing hire inquiries. We expect you to deliver excellent service and handle requests efficiently.
This is a busy, customer-facing role requiring sociability, strong customer service skills, excellent organization, and proficiency in MS Office (Excel/Word).
Working days are Monday - Friday, 8:00 am - 5:30 pm. We offer a competitive salary up to £28,000 (dependent on experience), 25 days holiday (pro-rata), pension, Health Cash Plan, and Life Assurance.
Responsibilities include:
1. Converting hire inquiries into orders and achieving revenue targets.
2. Using the in-house system to take orders, checking availability, and achieving hire rates.
3. Meeting call standards set by the company.
4. Providing customers with the best hire options based on product knowledge.
5. Handling customer inquiries professionally and politely.
6. Ensuring order accuracy to minimize disputes and ensure all paperwork is received.
7. Building strong relationships with colleagues across depots and departments.
8. Coordinating with the depot transport team to fulfill customer requirements.
Ideal candidate:
* Has previous experience in a busy customer service or sales role.
* Possesses excellent customer service and relationship management skills.
* Is well-organized, able to multitask and prioritize deadlines.
* Has good knowledge of MS Office, including Word and Excel.
Part of the Loxam Group, Nationwide Platforms is the UK's leading provider of Powered Access rental equipment, with extensive depots and a broad fleet. We serve sectors including Construction, Warehousing, Aviation, Facilities Management, Industrial Services, Telecoms, and Media. Our focus is on safety, innovation, and providing the right solutions for working at height.
We are committed to diversity and equal opportunities, recognizing our people as our greatest asset.
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