Call Centre Manager
Location: Hinckley
Salary: £50,000 Basic (£75,000 OTE)
Must be able to work some weekends
Do you have experience managing a Telesales team and an Automotive background? If yes, this could be the role for you!
At SolviT, we offer an exciting opportunity to work with a national automotive company seeking a dedicated and experienced Call Centre Manager for their Telesales team in Hinckley. The role involves managing a telephone-based sales team, requiring weekend work on a rotational basis.
What do I get?
* Basic salary of £50,000 (£75,000 OTE)
* Company Vehicle (Tesla)
* Excellent bonus scheme
* Free parking
* 28 days holiday
* Pension scheme
* Career development and progression opportunities
What will I be doing?
* Assisting management in identifying trends and setting call centre goals
* Leading team meetings
* Ensuring excellent customer service
* Monitoring team performance and taking proactive actions
* Conducting 1-2-1s, team briefings, performance reviews, and managing productivity
* Converting high call volumes into sales and appointments
* Managing HR tasks such as commissions, holidays, and rotas
What do I need?
* Previous managerial experience with a strong sales record
* Automotive industry experience
* Call centre environment experience
* Understanding of KPIs
* FCA accreditation (or willingness to obtain)
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