ADI Snap One is now looking to recruit an RMA Technician- Technical Returns Administrator to join our Fulfillment and Quality team at our Middleton site. This is a key technical role supporting our returns and repair operations, where precision, problem-solving, and collaboration are essential. We're looking for someone who thrives in a fast-paced environment, is self-motivated, and enjoys working independently while contributing to team success.
As an RMA Technician, you will be responsible for evaluating, testing, and repairing returned products, supporting root cause analysis, and ensuring accurate processing through our ERP systems. You'll work cross-functionally with engineering, quality, and fulfillment teams, and play a vital role in maintaining high standards of service and operational excellence.
In return, we offer a competitive base salary, and a comprehensive benefits package — plus the opportunity to grow your career with a global leader in smart home and security technology.
JOB DUTIES
Technical Evaluation & Repair
* Troubleshoot, test, and repair returned products down to component level.
* Perform soldering on through-hole and surface mount components.
* Read and interpret schematic diagrams and follow test procedures.
* Identify operational issues and inconsistencies in returned units.
Process & System Management
* Ensure all RMA procedures are followed, including ERP updates and product disposition.
* Accurately process and document returned products using business resource systems.
* Support Return to Vendor (RTV) processes and internal quality investigations.
Cross-Functional Collaboration
* Partner with fulfillment operators, engineers, and product owners to resolve issues.
* Communicate clearly with internal teams and external dealers regarding product status and defects.
* Assist in training team members and contribute to continuous improvement initiatives.
YOU MUST HAVE
* Relevant Experience in Electronics, Technical School or Higher Education. Certification.
* Proven experience in troubleshooting and repairing electrical/electronic products.
* Proficiency in Windows, Excel, and Word.
WE VALUE
* Experience with home automation and entertainment hardware (Linux, XML).
* Understanding of networking protocols including Ethernet, Wi-Fi, and ZigBee.
* Ability to communicate root cause findings to engineering, tech support, and suppliers.
* Soldering experience and attention to detail in component-level repair.
WHAT'S IN IT FOR YOU
* Stable, permanent role working Monday to Friday.
* Excellent company benefits + pension contribution.
* Genuine opportunities for career progression.
* Opportunity to work for a forward-thinking global brand.
#LI-KM1
#LI-ONSITE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at .
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.