Job responsibilities Please refer to the job description and person specification attached to the advert for the full details of the vacancy. Nottingham University Hospitals NHS Trust is committed to providing an integrated Trust-wide 4Cs service, incorporating the management of complaints, concerns, comments and compliments. This role is primarily to facilitate the progression of concerns through the NHS Complaints procedure. Working closely with a Complaints Officer you will be the point of contact for complainants, adhere to the strict deadlines and operating procedures in relation to complaints handling. Liasing with divisional colleagues and external partners to ensure the correct and timely management of complaints and feedback.