Role overview:
We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.
Responsibilities:
* Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets.
* Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth.
* Creating a positive team culture through recruiting, training & continuously developing your staff.
* Building a motivated and high performing team, increasing chances of store success.
* Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity Operationally & Commercially.
Role objectives and KPI’s:
* Support the store manager in ensuring the store achieves the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly and addressing customer needs.
* Drive store sales through effective merchandising, stock replenishment & team motivation.
* Monitor and drive all key performance indicators such as Sales, Conversion, Units and more.
* Support the Store Manager in optimising financial performance of the store by effectively managing costs, including audit compliance and wage cost.
* Foster a positive work environment by leading, mentoring, and mentoring and developing store colleagues to enhance their performance and engagement.
Skills and Experience:
* Experience in implementing, tracking and refining store operational processes in order to achieve maximum efficiency & KPI results.
* Passion & confidence in Leading and Supporting your team through their own career Development.
* An ability to interpret and react commercially to financial reports to support store sales growth