Overview
One Stop Stores Ltd is seeking a Customer Service Assistant for One Stop, a subsidiary of Tesco. In a fast-paced retail environment, you will support day-to-day store operations, provide excellent customer service, stock shelves, process payments, and help maintain the store's appearance. You will continually seek ways to improve service through on-the-job coaching and feedback, and ensure the store remains a safe place to work and shop.
You will be responsible for
* I know my customers and serving them with passion and pride, giving great natural service.
* I actively encourage customers to give feedback on their shopping trip through completing the have your say survey.
* I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
* Putting into practice the training I have received to ensure we work all work safely.
* Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
* Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit.
* Being myself, living our values, making everyone feel welcome and always following our policies.
* Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
* I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
* I always follow the Think 25 policy when serving age-restricted products to all customers.
* Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
* I work in a clean, tidy and organised manner keeping aisles clear of congestion.
* At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
* I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
* If this store has a Post Office Local, your duties will include the day-to-day operations of the post office; you will be required to undertake a Post Office Financial and criminal conviction background check, which you must pass to proceed with the role. If these checks fail, we will withdraw the job offer.
What's in it for you?
One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team.
Flexible Working
We know life looks different for everyone. We welcome discussions about flexible working and will consider how we can support you during your application process.
One Stop Benefits
One Stop offers a wide range of colleague benefits. To explore the full list, please click here and scroll to the bottom of our Careers Page.
Note: As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. The benefits we offer may differ from those at Tesco.
Community Involvement
We’re committed to supporting local charities and groups and partnering with national organisations. Over the past decade we’ve raised substantial funds for good causes and donated millions of meals through partnerships with FareShare and Olio, helping reduce food waste and support those in need. Our colleagues actively engage in charitable activities.
Diversity & Inclusion at One Stop
We’re an inclusive workplace that celebrates diverse backgrounds, perspectives and experiences. We are Disability Confident Leader (Level 3) and provide reasonable adjustments throughout the recruitment process to ensure fair opportunities for all. For accessibility information, please click here. We have six colleague networks: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women. For more information about our networks, please click here.
One Stop reserves the right to withdraw the vacancy before the closing date if a suitable applicant is found earlier. We encourage you to submit your application promptly.
Seniority level
* Entry level
Employment type
* Temporary
Job function
* Other
Industries
* Retail
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