Hilton Edinburgh, United Kingdom
Overview
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’S #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days are the same at Hampton by Hilton Edinburgh Airport. There is a ‘buzz’ about the hotel with the various types of guests that we welcome and extend our personality to. We promote an inclusive atmosphere where people are encouraged to develop and thrive in the workplace.
Hourly Rate of £12.47 per hour
A WORLD OF REWARDS
* Smart uniform provided
* Free and healthy meals when on duty
* Grow your Career
* Personal Development programmes designed to support you at every step of your career
* A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
* Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
* Team Member Referral Program
* High street discounts: with Perks at Work
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
* Discounted dental and health cover
* Free Parking
* Guest Experience Day 1 night stay with dinner and breakfast after successfully passing probation
* Short Term accommodation to support your relocation from other area of the UK
* Modern and inclusive Team Member’s areas
Location: Hampton by Hilton Edinburgh Airport
Responsibilities
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
What will I be doing?
* Achieve positive outcomes from Guest queries in a timely and efficient manner
* Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
* Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
* Demonstrate a high level of customer service at all times
* Attend appropriate training courses, when required
* Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
* Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
* Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
* Comply with hotel security, fire regulations and all health and safety legislation
* Act in accordance with policies and procedures when working with front of house equipment and property management systems
* Follow company brand standards
* Assist other departments, as necessary
What are we looking for?
Guest Service Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
* Previous experience in a customer-focused industry
* Positive attitude and good communication skills
* Commitment to delivering a high level of customer service
* Excellent grooming standards
* Calm, efficient, and organized with great attention to detail
* Ability to multi-task while maintaining a positive attitude when working with a Guest
* Professional manner with an emphasis on hospitality and guest service
* Ability to work on your own and as part of a team
* Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* Previous experience in cash handling
* Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
* Conflict resolution experience
Job Details
* Schedule: Full-time
* Brand: Hampton by Hilton
* Advertised Salary: £12.47
* Job: Guest Services, Operations, and Front Office
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Hospitality
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