We're looking for an Account Manager to join our Christchurch Team! As an Account Manager, you will provide strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. Location : Christchurch UK Benefits: Paid Time Off | Retirement with Employer Match | Health and Wellness Benefits | Learning and Development Opportunities | Competitive Pay | Bonus Scheme | Recognition | Employee Stock Purchase Plan I Inclusive & Supportive Culture Your Challenge: Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients. Develops customer service department procedures.