Job Responsibilities
1. Lead and motivate the Guest Relations team to deliver a high standard of hospitality and service
2. Proactively engage with guests throughout their stay, building relationships and ensuring they have everything they need
3. Act as a knowledgeable resource for all club facilities and the local area, providing personalised recommendations
4. Respond efficiently to guest concerns and complaints, ensuring swift resolution and guest satisfaction
5. Oversee the day-to-day operations of the reception area, ensuring it is welcoming, professional, and well-maintained
6. Ensure all check-ins and check-outs are handled smoothly, briefing guests on club facilities and services
7. Manage bookings for club services, including treatment rooms, watersports, and excursions
8. Monitor and communicate daily activity schedules, ensuring guests are aware of any changes
9. Prepare guest bills and process payments efficiently
10. Maintain accurate records of guest preferences and feedback for continuous service improvement
11. Liaise with villa owners and managers to address any accommodation-related issues
12. Coordinate effectively with other departments to ensure seamless guest experiences
13. From time to time you will be required to take on additional tasks and duties relating to the smooth running of the club
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