Part-Time Customer Service Advisor Monday – Friday (10am-2pm or 11pm-3pm) Location: North Yorkshire Salary: £25-28k (pro rata) Fully Office based We are working with a well-established, family-owned UK supplier of essential workplace products and services. Known for their customer-first approach and sustainable solutions, they are now seeking a proactive Customer Service Advisor to join their growing team. About the Role This is an exciting opportunity for a customer-focused professional to play a vital role in supporting both customer relationships and internal teams. You will be the first point of contact for a broad range of clients - handling sales orders, answering product queries, resolving issues, and ensuring a high-quality customer experience from start to finish. Key Responsibilities ✅ Handle customer orders via phone and email, inputting them accurately into the ERP system ✅ Provide advice on products, including upselling where appropriate ✅ Build strong relationships with clients through friendly and professional communication ✅ Collaborate with internal teams (Sales, Operations) to deliver seamless service ✅ Proactively manage customer expectations and follow through on enquiries ✅ Resolve complaints or complex issues promptly and professionally ✅ Maintain accurate records using Microsoft Office and internal systems ✅ Support customer success through a solution-led, personalised approach About You ✔ Experience in customer service or client support roles ✔ Confident communicator with excellent phone and email etiquette ✔ Strong attention to detail and organisational skills ✔ A proactive problem-solver who takes ownership of issues ✔ Comfortable using Microsoft Office and digital tools (Excel, Outlook, Word) ✔ Adaptable and capable of managing multiple priorities in a fast-paced environment ✔ Willing to learn new product ranges and grow with the business Why Join * Be part of a friendly close knit team in a respected UK business * Opportunity to take ownership of key customer relationships and drive growth * Career development opportunities in a successful and growing company * On site role with a supportive and collaborative working environment How to Apply If you are a customer focused professional looking to develop your career in account management we would love to hear from you Please submit your CV and a short cover letter outlining your relevant experience