Director of Spa, Leisure & Golf - Newport, Wales
Up to £78,000 + up to £15, 600 bonus +excellent benefits
We are looking for a Director of Spa, Leisure & Golf to help shape the future of one of the most prestigious 5-star resorts in the world. The resort offers three world class championship golf courses, four retail outlets, leading golf academy, two spa's, two health & fitness clubs and a range of activities that generates a combined turnover of over £10m.
Main Accountabilities
* Develop and deliver the operational and commercial strategy across Golf, Spa, and Leisure divisions.
* Lead and oversee all Golf, Spa, Leisure Club, Retail, PGA Services, Membership, and Activity operations.
* Embed a guest-centric, five-star service culture across all departments.
* Lead, develop, and manage senior operational teams, including recruitment, performance, and succession planning.
* Manage budgets and financial performance, driving profitability through cost control, revenue, and yield management.
* Identify and implement initiatives to improve commercial performance and operational efficiency.
* Establish, maintain, and enforce SOPs, KPIs, and compliance with health, safety, and hygiene standards.
* Monitor performance and take corrective action where operational or financial targets are not met.
* Act as the operational lead for event delivery, supporting sales teams and resort-owned events.
* Drive continuous improvement and innovation through feedback, evaluation, and measured change.
Benefits
* 35 Days Holiday including bank holidays
* 8% company contributory pension
* Private Healthcare (Family Cover)
* Critical Illness Cover & Life Assurance
* Financial & Well-being Support
* Family Leisure Club Membership
* Free Parking
* Ongoing Professional Development & Learning Opportunities
* Discounts across the group
* Support with relocation
The ideal candidate
* At least 3-years senior strategic leadership experience in a similar Director/General Manager role with expertise in at least two of golf, health & fitness or spa.
* Experience of leading large multi-faceted teams, fostering a culture of 5-star standards and a drive for results.
* Experience of yield management, budgeting, revenue forecasting, capital expenditure, stock management and marketing plans.
* Ideally experience in delivering large scale corporate, charity and ideally golf/events.
* Experience of collaboration and relationships building with internal and external stakeholders.
* Ability to work flexibly, including evenings and weekends.
For more information, please click apply and we will be in touch promptly if you have the right level of experience.
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