Application Support Engineer – Delivery & eCommerce Software (Hybrid, Egham)
2 Days per Week in the Egham Office | 35 Hours (Flexible 8:00–18:00)
An award-winning UK software company, part of a major national organisation, is looking for an Application Support Engineer to join its growing support team. The business builds market-leading delivery management software used by retailers and logistics providers to power services such as Tracked delivery, Click & Collect, locker solutions and next-day delivery.
With over 30 years in the market and continued growth, this is a great opportunity to join a stable, well-respected software business with a strong people-first culture.
Role
As an Application Support Engineer, you’ll be a key part of a client-facing support function, ensuring the smooth running of business-critical applications. You’ll troubleshoot technical issues, work closely with customers, and collaborate with internal teams to deliver a consistently high level of service.
This role suits someone who enjoys problem-solving, clear communication and working across technical and non-technical stakeholders.
Company Culture & Values
You’ll join a collaborative, inclusive and supportive environment with a strong focus on wellbeing and professional development.
The company is widely recognised as a great place to work, with over 90% of employees recommending it.
Key Responsibilities
* Provide application support via phone, email and ticketing systems
* Investigate and resolve application issues, identifying root causes
* Maintain strong knowledge of application functionality and integrations
* Communicate clearly with customers on issues and resolutions
* Maintain accurate documentation of incidents and fixes
* Work with development teams to escalate bugs and improvements
* Identify recurring issues and support problem management initiatives
* Support and train customers to maximise software usage
* Ensure data security, compliance and best practices are followed
* Provide occasional out-of-hours support when required
Role Requirements
* Experience in application or technical support roles
* Experience supporting SQL-based systems and/or .NET applications
* Understanding of databases (SQL/MySQL) and basic web technologies
* Experience working to SLAs using ticketing systems
* Strong analytical and troubleshooting skills
* Excellent communication and customer-facing ability
* Customer-focused mindset with strong attention to detail
* Ability to work independently and within a team
* Annual performance-based bonus
* Hybrid working – 2 days per week in Egham
* Private medical insurance (Vitality)
* 23 days holiday (rising to 26) + bank holidays
* Holiday buy/sell scheme
* Employer pension contributions up to 10%
* Employee assistance programme
* Paid time off for physical and mental wellbeing
* Professional development, mentoring and training support
* Regular socials, wellbeing days and engagement activities
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