Job Overview
Glassworks is looking for a positive, energetic Supervisor with a demonstrable track record of hitting and exceeding retail KPIs to join the team in Brighton. This role is perfect for someone with a strong natural sales ability, driven to succeed in retail management, and who enjoys an environment where no two days are the same. Suitable applicants will be comfortable managing a range of personalities and situations with employees and customers alike, and will have experience that illustrates this strength. This is a unique and exciting opportunity for an ambitious person to play a core role in driving a growing fashion company to success.
Responsibilities
* Support the manager with managing the team, store operations (including visual merchandising) and store environment to achieve sales, service, organisation, customer satisfaction and profitability goals and maintain operational standards.
* Develop team members by communicating and delivering positive recognition, performing performance management and corrective action as needed.
* Support the manager with new staff training/onboarding processes.
* Support stock delivery, stock transfer and stock room maintenance processes as needed.
* Support the manager with supplies orders, banking, and other administrative functions.
* Support the manager and head office with in-store marketing activity and one-off projects.
Qualifications
* A minimum of 2 years of retail sales experience.
* An honest, hard-working self-starter with great organisational skills and a keen eye for detail.
* A proven ability to deliver excellent customer service, natural leadership skills and a track record of hitting retail KPIs.
* IT skills, including Excel, an electric POS system, and barcoding software.
* Comfortable using and learning technology, and sorting out basic issues independently.
Company Overview
Founded in London in 2010, Glassworks is a fresh London fashion brand – totally independent, style‑obsessed and passionate believers in bricks‑and‑mortar boutiques as well as streamlined digital shopping. Our design‑led stores and website are refreshed weekly with small runs of completely new fashion – meaning a constant feed of exciting new stuff to try on, helped along by the most dedicated staff‑turned‑stylists on the planet. With the recent launch of our ecommerce site and flagship store expansion, we are focused on scaling our existing channels while maintaining a strong design aesthetic, stylish atmosphere in store and strong customer focus.
Application Instructions
When attaching your CV or work examples, ensure files are less than 4 MB and named appropriately, e.g. “joe_bloggs_cv.docx”. Supported file types include txt, pdf, doc, docx, rtf, jpg, jpeg, and png.
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