About the role
We have an exciting opportunity for someone with excellent IT skills and a customer focussed approach to join our friendly IT department. Providing effective and efficient support across the service, this varied role would be an excellent opportunity for someone looking to expand their skill set or progress their career in IT.
Whilst in the role you will;
1. diagnose and resolve technical issues via telephone, email or Service Desk and redirecting where necessary
2. provide guidance and training to users on how to use various software applications, tools and systems effectively
3. assist with the installation, configuration and deployment of software applications and hardware devices
4. contribute to the continuous improvement of IT support processes and procedures
About you
We are seeking someone who has a solid understanding of IT systems, networks, hardware and software by working in a technical support role or similar. The IT team provide support to both employees and learners, therefore you will require a positive attitude, excellent communication skills as well as empathy and understanding of users’ perspectives and capabilities. The successful candidate will be required to manage and maintain our service helpdesk so if you are familiar with ticketing systems for logging and tracking incidents and requests then we would like to hear from you!
You will need to hold a valid UK driving licence and have access to a car as you will be required to troubleshoot and install hardware at our external locations across Herts and Essex. Mileage will be paid!
Why work for us
Based across 60 acres of beautiful countryside, St Elizabeth's is a charity supporting children, young people and adult day clients with epilepsy and other complex medical conditions.
Over the past 120 years, St Elizabeth's has grown and developed to comprise a non-maintained special School for both boarders and day students, a specialist Further Education College, domiciliary care for College learners, Supported Living in the community, a comprehensive Day Opportunities programme for adult day clients and 24-hour health provision provided by specialist nurses and therapists.
In addition to excellent staff training, our employees are also rewarded with various other benefits offered as part of your employment:
5. 23 days’ annual leave per annum – 5 service related day’s accrued up to 5 years
6. Eligible for Blue Light card – discounts on big brands!
7. Discounted gym membership
8. Employee recognition scheme
9. Life assurance
10. Free on-site parking
11. Recommend a friend payment up to £500!*
12. Confidential employee assistance programme
13. Fully paid for DBS
14. Contributory pension scheme - eligible employees are automatically enrolled after 3 months at 5% (3% employer contribution)
*terms and conditions apply