Job Description
About the Role:
Bromley FC is seeking a proactive and commercially minded Ticketing & Retail Manager to take the lead on all aspects of the club’s ticketing and merchandise operations. The successful candidate will be responsible for driving revenue growth across ticketing and retail, while ensuring an outstanding matchday and fan experience. This is a hands-on role requiring close collaboration with internal teams and external partners, with a key focus on operational excellence, customer service, and innovation.
Key Responsibilities:
1. Lead the full ticketing operation for matchdays, season tickets, memberships, and events.
2. Oversee the running of the club shop and online retail store, ensuring a compelling, well-stocked product range.
3. Source and develop a diverse range of retail products, including official kits, training wear, and branded merchandise.
4. Manage the relationship with the club’s kit partner to ensure consistent supply across all departments.
5. Take ownership of the club’s EPOS system, ensuring accurate setup and usage across all sales channels.
6. Work alongside the media, marketing, and senior leadership teams to create and deliver ticketing and retail campaigns.
7. Identify and execute new commercial opportunities across ticketing and retail operations.