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Technical Customer Service (Bi-Lingual English/Italian), Oxford
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Client:
Location:
Oxford, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
c8b7a2d238f5
Job Views:
5
Posted:
02.06.2025
Expiry Date:
17.07.2025
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Job Description:
Technical Customer Service (Bi-LingualEnglish/Italian)
What We Offer:
* Competitive salary of £13-15/hr with performance-based quarterly bonuses
* Hybrid work model, with 2 days in-office
* Generous vacation and paid time off policies
* A collaborative and supportive work environment
Responsibilities:
* Handle English & Italian emails, calls, or chats in line with company policies
* Troubleshoot incoming issues, identify root causes, and work towards effective resolutions
* Research and resolve both internal (Tier 1) and external user-reported technical issues
* Gather data, test, and replicate problems, raising detailed bug tickets for the development team as needed
* Collaborate with technical teams on escalations and help resolve complex issues.
Qualifications:
* 1-3 years of proven experience in Customer Service, particularly in a technical support role
* Basic knowledge of CSS, HTML, and website CMS tools
* Fluent in written and spoken Italian and English
* Experience in the travel, tourism, or hospitality industries is a plus
* Willingness to work shift patterns, including some weekends
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