Ready to step into an amazing career? Join us in a leading role as Owner and Guest Experience Manager and create amazing memories at work. Our managers are smooth operators and great role models, inspiring and motivating our family of memory makers to make great things happen.
Base pay range
Direct message the job poster from Parkdean Resorts
Responsibilities
* Deliver owner & guest interaction through all communication channels.
* Work closely with the HOD on park and Central Support team to achieve and align brand standards, best practice and expectations.
* Understand, analyse and effectively use insight and customer feedback to identify emerging issues promptly, proactively solving problems before they arise.
* Take accountability and be responsible for managing all customer/owner complaints and goodwill within the guidelines.
* Be the voice of the customer, bringing the guest and owner experience to life to improve feedback and reviews.
* Train, coach and build the capability of the experience team.
* Manage a welcoming and resourceful owner and guest reception area.
* Identify and maximise opportunities for owners and guests by understanding customer needs to maximise revenue across all channels.
* Plan, schedule and deliver a wide range of owner & guest events such as forums, drop‑ins, and social events tailored to each park.
PDR is committed to Safeguarding and promoting the welfare of Children and Adults at Risk and expects all Team Members to share this commitment. Background checks including DBS (or equivalent) will be carried out.
At Parkdean Resorts we don’t leave unforgettable moments to chance. We pitch in, we work hard, and we grow, challenging and inspiring each other to make great things happen every, single, day. We’re the people people, Parkdean people - we’re family, creating amazing memories together.
Values
Care | we care about our guests, our people and our communities.
Pace | we make great things happen, making the most of every minute.
Difference | we celebrate difference and encourage each other to be ourselves.
Belonging | we’re family, offering a home away from home where people feel safe.
Benefits
* 25% discount on holidays for friends, family & you
* Stand‑by breaks available at a discounted rate
* 30% off food & drink
* Clear career pathways, with development & progression
* In‑house incentives & competitions
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Customer Service and Management
Industries
Hospitality
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