[TPUK]
Technical Account Manager – Public Sector
Location: UK (Hyrbid)
Job Type: Permanent
Salary: DoE
Hours: Full‑time, 37.5 hours per week
Role Overview
The Technical Account Manager (TAM) is a senior, client-facing role responsible for owning and developing the strategic IT relationship between Teleperformance (TP) and assigned client, with a strong focus on Public Sector and regulated environments. The role acts as a trusted technical and strategic advisor to client IT and Executive stakeholders, ensuring alignment between client strategy, operational delivery, and TP’s technology roadmap.
Key Objectives
* Own the strategic IT relationship with assigned client.
* Lead forward-looking IT and technology discussions with client IT and Executive stakeholders.
* Ensure alignment with Public Sector governance, security, and compliance expectations.
* Position TP as a long-term strategic technology partner.
Key Responsibilities
* Strategic Client Engagement
* IT Strategy & Roadmap Alignment
* Public Sector Governance & Risk
* Operational Assurance
* Internal Stakeholder Collaboration.
Skills and Experience
Essential:
* 5+ years in technical account, service delivery, or managed services roles
* Strong leadership presence with senior client stakeholders.
* Confident communicator with the ability to explain technical issues in business terms.
* Ability to lead calmly and decisively during high‑impact incidents.
* Executive engagement
* Broad enterprise IT knowledge
* Deep understanding of IT service management, incident response, and change governance.
Desirable:
* Proven experience supporting Public Sector or highly regulated clients.
* Experience working with multi‑supplier environments and external technology partners.
Working Pattern
* Full-time role with flexibility to support executive engagement and critical client events. UK based with remote or hybrid working.